Although customers can choose to proceed as anonymous users, we highly recommend creating an account on our platform. This ensures you receive timely notifications about exclusive discount campaigns and updates.
Quickly click the "Lost your password?" button to start a smooth and fast password reset process. Once you enter your email address, a link will be promptly sent to your inbox, enabling you to create a new password without delay.
To initiate your order, add the desired items to your shopping cart. Next, click on the shopping cart icon located in the top right corner and select "Go To Checkout." Double-check the shipping details to ensure smooth delivery. Use the Additional Information field for specific instructions or preferences. Enter any applicable discount codes in the Coupon section. Select your preferred payment method and provide the necessary card/PayPal details. Finalize your purchase by clicking "Place Order" to complete the transaction successfully.
Certainly, we offer various discount codes to welcome new customers. However, the discount amount for each code may differ based on your order value. Therefore, please reach out to our support team for the most advantageous discount rate.
All our products follow strict quality rules when we make them to be just like the pictures you see in ads. And if what you get doesn't meet your hopes, don't worry, we're here to help. We promise to make your shopping easy and problem-free.
Stay up-to-date with our latest store promotions by subscribing to our promotional emails. These emails contain information about ongoing discounts, special offers, and exclusive deals for our valued customers. If you no longer wish to receive promotional emails, you can easily unsubscribe from our mailing list using the link provided in the email footer.
We accept both PayPal and card payments for a convenient and secure shopping experience. With PayPal, you can use your account balance or link your credit/debit card. Card payments include major cards like Visa, Master card, and American Express.
Your payment might incur currency conversion fees imposed by your bank or payment provider, depending on your location and currency. We recommend reaching out to your provider to inquire about any potential conversion charges.
If you do not receive the refund after receiving the completion confirmation, please follow these steps according to the guidelines: Verify the number of days since you received the refund confirmation, as standard refund processing time is typically within 10 business days. Monitor the changes in your bank account balance. Reach out to us to obtain documented proof of the successful refund. Provide the obtained proof directly to your banking institution to request further assistance.
As we receive payments from all customers via the payment gateway, we can only process refunds directly to the card initially used for payment on the order.
A cancellation request is considered valid if it is submitted within 24 hours of placing the order. Requests to cancel an order after this period are less likely to be successful. In such cases, we may need to verify with the factory before confirming the approval of your request.
Our made to order products are not eligible for returns or exchanges in case of fit issues or defects not attributable to us. Therefore, please refer to the size guide in the product description and double-check your order details before proceeding with payment to ensure accuracy. If the product you receive does not match the advertisement, please contact our customer service directly for prompt assistance.
To be eligible for returns and refunds, your product must meet the following conditions: Unused: The product must be in new and unused condition. Maintained original state: It should be kept in its original state upon delivery, including the original packaging and all accompanying accessories. Time limit: Within 30 days from the delivery date. Return fees: The buyer is responsible for any associated fees.
Please consult the refund cases supported below: Product not as advertised Defective or damaged product Successful cancellation request Unsuccessful delivery or lost during shipping
We are unable to offer refunds or resend orders in the following scenarios: Delivery failures not caused by the shipping carrier, such as providing an incorrect shipping address, being unavailable to receive the delivery, or failing to collect packages as requested. Due to exceptional circumstances beyond our control, such as customs issues in your country, disruptions caused by natural disasters, theft, or loss of the shipment. If it has been over 30 days since you received your items.
Certainly! Our print-on-demand products can be customized to fit your unique design preferences. Feel free to reach out to our customer service team to specify your customization request and receive a new design tailored just for you.
We are delighted to provide you with a custom-designed, unique creation at no extra cost, tailored precisely to your specifications.
Our items are crafted precisely according to our size chart, and we regretfully cannot modify these measurements to accommodate individual requests. This maintains consistency and quality for all customers.
The variance between our size chart and the actual measurements ranges only from 1 to 3cm (0.4 to 1.2 inches), minimizing the risk of items running too small or too loose. Simply consult our comprehensive measurement chart to find the perfect fit for your needs.
Standard time line for 2D clothing: Here is more information for you to understand our procedure for creating type T-shirt/Sweatshirt/Hoodie 2D: About 1 to 3 business days for produce And approximately 3 business days for delivery. Standard time line for 3D clothing: Allow us to elucidate our protocol for the creation of type T-shirt/Sweatshirt/Hoodie 3D: About 2 to 4 business days for produce And approximately 3 to 5 business days for delivery. Standard time line for Jacket: We would like to share our approach to crafting Bomber/Varsity/Racing Jacket: About 5 business days for produce And approximately 5 to 7 business days for delivery.
Washing: Use cold or warm water for machine or hand washing. Turn the product inside out to protect any details or prints. Avoid chlorine bleach and strong detergents. Do not soak the product for too long, especially in hot water. Drying: Dry at a low temperature or air dry outdoors to prevent fabric shrinkage. Avoid high-temperature drying, as it can cause fabric shrinkage and damage seams. Ironing: Iron at a low temperature if necessary. Avoid ironing directly on details or prints to prevent damage. Storage: Store in a cool, dry place to prevent mold and unpleasant odors. Avoid hanging too many products to prevent distortion of the neckline or shoulder seams.
At Kami Crew, we recognize that circumstances may arise where adjustments to your order details are necessary. Here's how you can proceed: If it's within 24 hours of placing your order: Please reach out to us promptly at [email protected] with your request. While we'll do our utmost to accommodate your changes, please understand that we can't always guarantee success due to our efficient processing system. We strongly advise reviewing all your information carefully before finalizing your online order to ensure accuracy and completeness. If it's been more than 24 hours since you placed your order: Although it becomes more challenging to make changes after this timeframe, we're still committed to helping you. Please email us at [email protected] with a detailed description of your request, and we'll do our best to assist you.
Tracking your Kami Crew order is simple and convenient when choosing one of the two methods below: Self-tracking via shipment email: Upon the dispatch of your order, you will promptly receive an email with the tracking number and link. You can use this information to directly monitor the delivery progress through the carrier's website. Using the Ship Resolve system: Enter your email address and order number at this link https://track.shipresolve.com/order-tracking .This page will display detailed order information along with the delivery status shown on the carrier's website.
At Kami Crew, we strive to meet the estimated delivery times shown on our website, so most orders are swiftly forwarded to our manufacturing facility after successful placement. The average production turnaround time is typically 2 to 4 business days. Regarding delivery times, here are the estimated timelines: 2 to 5 business days for 2D to design products 3 to 5 business days for 3D to design products Please keep in mind that these are estimates and may vary based on factors like your location and unforeseen circumstances affecting shipping carriers. Be assured, we're dedicated to keeping you informed about your order's status and ensuring a seamless delivery process.
Several factors can lead to the shipment status of your order not having any updates: Pending updates: Your order may still be in transit or processing, awaiting updates in the carrier's tracking system. Processing time: It may take time for new information to appear after the order is initiated or scanned. System errors: Technical glitches or system issues can sometimes result in inaccuracies on the tracking page. International shipments: Deliveries outside the US may experience delays in updating information due to complex customs clearance and shipping processes. For an accurate understanding of the delay in your order, please contact us directly for assistance at [email protected].
If your order is marked as delivered but you haven't received it, please assist us by trying the following steps: Check with Neighbors and Family: Delivery carriers sometimes leave packages at neighbors' houses or in secure locations nearby. Contact Your Local Post Office: Confirm if they are holding the package for you or if there's any delivery notification. Sometimes, they hold packages for pickup. Contact the Carrier: Reach out to the responsible carrier. Provide the tracking number and explain the situation; they may have more detailed information or initiate an investigation. Many customers have found their missing orders this way. If you've exhausted all options and still can't locate your order, please email us at [email protected]. We're here to assist and will promptly work to resolve the issue.
In the event that you receive an incorrect or defective product, please do not hesitate to contact our customer service team at [email protected]. Kindly include the following details: Your order/invoice ID A photo of the incorrect or damaged item received A photo showing the shipping label on the package or the size tag on the collar.
Certainly, worldwide. Please note that international orders may encounter prolonged delivery times as a result of customs procedures. We value your patience in accommodating the additional time required for delivery.
Currently, we don't maintain pre-existing inventory, as each product is produced upon order placement. Therefore, we're unable to accommodate immediate requests for ready-to-ship products. However, we do provide expedited shipping services for specific designated items. For confirmation on whether the product(s) you're interested in qualify for expedited shipping, please contact us directly.
Absolutely, we do provide discount codes for reduced or complimentary shipping. However, the discount amount may vary depending on the quantity of items in your order. For the best possible discount, we suggest reaching out to us directly.
We regret to inform you that, at present, we do not have the capability to merge disparate orders. Nevertheless, we can offer assistance in creating a new order comprising the items you wish to ship to the same address, consolidated into a single shipment
We recommend using a physical address for orders whenever possible to ensure smooth delivery. However, if you only have a PO Box or military address available, we can certainly check with our shipping carrier to see if they accept deliveries to that address. If the shipping address is accepted by the carrier, your order will be processed accordingly.