Refunds & Returns
Not Happy with your order
Your satisfaction is our first priority. If you are not happy with your purchase, please contact us via Contact@puppyprinty.com . Our customer service team will review your request and send out further instructions. If your item meets one of the following conditions, please contact us as soon as you receive the item. We will reship your order at no cost. There is no need to return the wrong or defective item.
- Design error: wrong design compared to information provided by customers on our site.
- Bad quality: blurry image/print.
- Damage during shipment.
What should you do?
Contact us within 20 days since you get your items and provide us necessary informations:
- Your order/invoice ID
- In case you get wrong item/ damaged item please send us a picture of the item you received via email Contact@puppyprinty.com
The return shipping fee will be paid by customer.
We do not process a refund/reprint in the following cases:
- your order did not arrive due to factors within your control (i.e. providing the wrong shipping address, not being at home to receive the delivery, not picking up the packages as requested); and
- your order did not arrive due to exceptional circumstances outside the control of Our Store (i.e. not being cleared by your country's customs, being delayed by a natural disaster, showing "delivered" in the tracking system, having been shipped into your mailbox but gotten lost).
- If 20 days have gone by since you get your items
We do not offer exchanges/returns for size unless it is our fault for sending the wrong-size items. For other reasons like sewing or printing problems, we will take care of them all for you. Please contact us first and we will guide you through the steps. Please do not send your purchase back to us unless we authorize you to do so.
Did not receive your product
If you feel that the product you’ve purchased does not meet your expectations or you have difficulties with the delivery, you do have the option to request a refund.
-Refunds can be submitted within 30 days after receiving your order for most items.
-The refund will go back to your account in 5-10 business days, depending on your bank’s progress.