Shipping & Delivery

When will my items be shipped?  

To estimate when you can expect your order, please refer to the timeframe below. 

In addition, if your order is personalized and/or needs adjustment, it may take a few days for our designer to create a complete art file. Design time will depend on adjustment (more or less, easy or difficult) can be from 1-5 days or more. 

How is the delivery time calculated? 

When processing with your order, we consider these factors when calculating the Estimated Delivery Date:

 - Order Processing:

 + After your payment is authorized and verified, we will start processing your order and this process often takes 5-7 business days, so please be patient with us. 

- Transit Time: 

 + Delivery carriers have now implemented social distancing policies. This means that during your delivery you will no longer be asked to sign an electronic device on delivery and their staff will not physically hand the parcel to you

ESTIMATED TIME OF ARRIVAL (Production + Shipping time)

Product

US

Other countries

Apparel

4 - 6 days

7 - 14 days

Fleece Blanket, Tumbler

4 - 8 days

7 - 21 days

Quilt Blanket, Bedding Set

15 - 20 days

10 - 30 days

Mug, Canvas, Poster

4 - 8 days

7 - 15 days

Flag

4 - 8 days

10 - 21 days

Yard Sign

4 - 8 days

14 - 21 days

PLEASE NOTE:

  • The above timeframe is only appliedfor orders to the US with standard shipping method ("days" here is "business days")
  • The majority of our orders are processed and shipped within the timeframe we offer above. However, the time period above is only approximate and can differ in individual cases. Some items/orders may require a longer ship-out and/or delivery timeframe.
  • Due to unforeseeable delivery bottlenecks with our suppliers as well as delivery companies, deliveries may be delayed a little bit. We apologize for any inconvenience that this may cause to you.
  • Holiday shipping: Due to certain US and International Holidays, especially in peak seasons, orders may take longer to ship out.. We're so sorry for this inconvenience and hope that you can understand for us.
  • International orders: It may take additional days if orders have to go through customs. We have no influence on the customs process and apologize for any inconvenience due to delivery delays resulting from this.  

How to Check/Track order status?

- If your order has been shipped out, a Tracking Number will be sent to you via email.

-You can track your order via the following link: https://www.17track.net/en.

- Contact Puppyprinty Customer Service at: Contact@puppyprinty.com if you have any doubts referring to your orders. 

I never received my package, what should I do?

Many times your package will be sitting at the local post office due or there was a missed delivery attempt. 

For U.S. orders, if a package has not been successfully delivered and it has been more than 20 days since the order was placed and tracking data is showing, you can request a refund or make a request to have the order be re-sent. If it has been less than 20 days and tracking data is showing, please patiently wait until the package has a chance to arrive.

For international orders, if a package has not been successfully delivered and it has been more than 30 days and tracking data is showing we will replace or refund these orders. 

If your item has not arrived within the time frame, contact Puppyprinty Customer Service at: Contact@puppyprinty.com and we will do our best to help you!

How much is shipping?

PuppyPrinty offers various shipping methods to meet the estimated delivery date. Shipping cost is calculated based on the types of items you order, the quantity, the estimated delivery date, and delivery location. The most accurate way to verify shipping time and cost is to add items to your shopping cart and visit the checkout page. Enter the shipping address to see shipping time and cost  

International Taxes And Customs Fees

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges vary from one country to another and are the buyer's responsibility. 

Please check with your local customs office to determine what these additional costs will be.