Return & Exchanges Policy

 

 

REQUIRED CONDITION

Due to the personalized nature of your printed order, we regret to inform you that refunds or exchanges for fit-related issues are not possible. However, if you encounter any wrong, damaged or defective products, we encourage you to promptly contact our team at [email protected] for dedicated assistance.

In the event of receiving an incorrect or damaged item, we kindly request that you notify us within 30 days of order receipt at [email protected]. Please describe your problem and also provide essential details:

• Your order/invoice ID
• A photo of the entire item

A photo of the size tag on the collar or the shipping label on the package.

 

RETURN PROCESS

Return is granted for specific case, with buyers responsible for sending an order back. Upon receiving and inspecting your return, we'll promptly notify you by email. In select instances, reshipment may be facilitated without requiring a return, ensuring an efficient resolution process. Once your request has been approved, your refund will undergo careful processing, and the credit will be applied to your original payment method. Please be advised that the refund posting may experience a delay with your bank or credit card company.

 

UNSUPPORTED CASES

We do not facilitate refunds or reprints in the following scenarios:

• Your order failed to arrive due to factors under your control (e.g., providing an incorrect delivery address, absence during delivery, failure to collect packages as instructed by carrier).
• Your order did not arrive due to exceptional circumstances beyond our store's control (e.g., customs clearance issues, delays caused by natural disasters, successful delivery recorded but theft occurred).

It has been over 30 days since you received the items.

 

EXCHANGE

We are more than willing to assist in cases where errors originating from our end have resulted in sending the wrong size, and you do not need to return the order. If you have any concerns regarding sewing or printing, please contact us at [email protected] for comprehensive assistance. Kindly refrain from initiating a return without prior authorization from our team.