Shipping Policy

SHIPPING COVERAGE

We offer shipping services both domestically within the US and internationally. The specific shipping time may vary based on the delivery address and the selected shipping method. Please rest assured that our team is committed to prioritizing the selection of production facilities nearest to your area. This strategic approach is aimed at expediting the shipping process and ensuring the punctual delivery of your order.

SHIPPING FEE

We apply a flat-rate shipping fee per order, regardless of the number of items included. Your specific shipping charge can be viewed on the checkout page before you proceed with payment.

SHIPPING DETAILS

Total delivery time= Processing time + Shipping time.

The delivery timeframe for both Express Delivery and Standard Shipping is calculated based on business days, excluding Sundays.

We work hard to get your orders to you as quickly as possible. Here’s what you can expect:

• Production time: 1-3 business days

• Standard Shipping: 3-5 business days

Total delivery time: Estimated delivery time based on customer locations

All destinations: 4-8 business days

Please note that delivery times may vary during busy seasons like holidays or due to unforeseen circumstances such as weather delays.

UNEXPECTED SITUATIONS

Modifying order details (products, sizes, addresses, colors) will cause a delivery delay of 1 to 2 business days. Furthermore, delivery times may exceed expectations in unforeseen circumstances beyond our control, including:

• Severe natural disasters or winter storms
• Incorrect addresses
• Missing apartment, building, floor, or unit numbers

International customs procedures

TRACK YOUR PACKAGE

There are two ways for you to always receive the latest updates on the status of your order:

1. Proactively enter your email and order ID into the link below:

• https://track.shipresolve.com/order-tracking

Please note: The email you enter must match the one you used to place your order, and please ensure that you enter your order ID correctly.

2. Through shipment email:

• After your order has completed the production process and is dispatched from our factory, you will receive an email containing a tracking number and a tracking link. This tracking number can be used to monitor the shipping progress of your order online. Should you have any inquiries or concerns regarding shipping, please don't hesitate to contact our customer service team at [email protected]. We strive to provide you with the best online shopping experience possible!